Introduction
At Lenox Instruments Canada, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.lenoxinstruments.ca, or interact with us in any way.
By using our site, you consent to the data practices described in this policy.
Information We Collect
We collect personal and non-personal information to better serve you.
a) Personal Information
When you make a purchase, contact us, or register for an account, we may collect:
Full name
Email address
Phone number
Billing and shipping addresses
Payment details (processed securely via third-party gateways)
b) Non-Personal Information
We also collect technical data automatically, such as:
IP address
Browser type
Operating system
Time of visit and pages viewed (via Google Analytics or similar tools)
How We Use Your Information
We use your data for the following purposes:
To process and fulfill orders
To communicate with you (e.g., confirmations, support)
To improve our website and services
To prevent fraudulent transactions
To send occasional marketing emails (only with your consent)
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and track website usage. You can choose to disable cookies through your browser settings, though it may affect website functionality.
We may use tools like:
Google Analytics
Facebook Pixel
Email marketing cookies (e.g., Mailchimp)
How We Share Your Information
We do not sell or rent your personal data.
We only share information with:
Payment processors (e.g., Stripe, PayPal)
Shipping carriers
Customer service platforms (if applicable)
Legal authorities, when required by law
All third parties are contractually obligated to protect your information.
Data Storage & Security
We take appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, or destruction.
Your data is stored securely on encrypted servers. Access is limited to authorized personnel only.
Your Rights
You have the right to:
Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data
Withdraw consent (for marketing emails)
To exercise these rights, please contact us at:
privacy@lenoxinstruments.ca
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before sharing any personal data.
Children’s Privacy
Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the site constitutes your acceptance of the updated policy.