Introduction

At Lenox Instruments Canada, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.lenoxinstruments.ca, or interact with us in any way.

By using our site, you consent to the data practices described in this policy.

Information We Collect

We collect personal and non-personal information to better serve you.

a) Personal Information

When you make a purchase, contact us, or register for an account, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment details (processed securely via third-party gateways)

b) Non-Personal Information

We also collect technical data automatically, such as:

  • IP address

  • Browser type

  • Operating system

  • Time of visit and pages viewed (via Google Analytics or similar tools)

How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill orders

  • To communicate with you (e.g., confirmations, support)

  • To improve our website and services

  • To prevent fraudulent transactions

  • To send occasional marketing emails (only with your consent)

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and track website usage. You can choose to disable cookies through your browser settings, though it may affect website functionality.

We may use tools like:

  • Google Analytics

  • Facebook Pixel

  • Email marketing cookies (e.g., Mailchimp)

How We Share Your Information

We do not sell or rent your personal data.

We only share information with:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping carriers

  • Customer service platforms (if applicable)

  • Legal authorities, when required by law

All third parties are contractually obligated to protect your information.

Data Storage & Security

We take appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, or destruction.

Your data is stored securely on encrypted servers. Access is limited to authorized personnel only.

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent (for marketing emails)

To exercise these rights, please contact us at:
privacy@lenoxinstruments.ca

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before sharing any personal data.

Children’s Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the site constitutes your acceptance of the updated policy.